Activating a Customer
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If a customer was deactivated for a period of time and you now need to use their account again, you can easily reactivate them.
Activating a Customer
“Edara” allows you to do this in two ways:
Method 1: From the "Customers" Page
- Go to the Sales module.
- Open the “Customers” page.
- Search for the customer using the navigation arrows only.
Note: Inactive customers will not appear when using the 🔍 search icon.
- Click on “Edit”.
- Enable the “Active” checkbox to reactivate the customer.
- Click on “Update”.
Method 2: From the "Customers Data" Page
- Go to the Sales module.
- Open the “Customers Data” page.
- Enable the "Show inactive customers only" setting.
- Make sure the “Active” column is visible by adjusting the “Custom View” option.
- Click on “Generate”.
- Locate the customer you want to reactivate.
- Click the unchecked box 🔲 to change it to a checked box ☑️.
- Click ➕.
- Click on “Save”.
Frequently asked questions
Why doesn’t the inactive customer appear in the search?
Inactive customers will not appear when using the 🔍 search icon.
If you encounter any challenges or have questions during these processes, you can contact our technical support team, who are ready to assist you at any time.
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