If a customer was deactivated for a period of time and you now need to use their account again, you can easily reactivate them.
This article walks you through the steps.
Activating a Customer
“Edara” allows you to do this in two ways:
Method 1: From the "Customers" Page
Go to the Sales module.
Open the “Customers” page.
Search for the customer using the navigation arrows only.
Note: Inactive customers will not appear when using the 🔍 search icon.
Click on “Edit”.
Enable the “Active” checkbox to reactivate the customer.
Click on “Update”.
Method 2: From the "Customers Data" Page
Go to the Sales module.
Open the “Customers Data” page.
Enable the "Show inactive customers only" setting.
Make sure the “Active” column is visible by adjusting the “Custom View” option.
Click on “Generate”.
Locate the customer you want to reactivate.
Click the unchecked box 🔲 to change it to a checked box ☑️.
Click ➕.
Click on “Save”.
If you encounter any challenges or have any questions during these processes, you can contact our technical support team, which is ready to assist you.