Checking Credit Limit Against Customer and Supplier Balance
Last updated: November 10, 2026
When the system checks a customer's credit limit, it calculates the customer's balance by default from their customer transactions only: sales invoices, returns, and journal entries. If the customer is also linked to a supplier on the same account, you can have the system count the linked supplier's transactions with the customer's balance, so the credit limit is compared with the balance of both together.
You can change this setting for each customer from the "Customers" page, or for a group of customers at once from the "Customer data" page.
Follow the Steps
Before you start: The customer must be linked to a supplier on the same account. You'll see this under the "A/R account" field in the customer's data. Also make sure you have permission on the "Credit limit" field of the "Customer" page. You can find it in "Pages permissions" under "Sales", then "Master data", then "Customer".
Changing the Setting for One Customer
- Go to the "Sales" module.
- Open the "Customers" page.
- Search for the required customer using the "🔍" icon or the arrows at the bottom of the page.
- Click on "Edit".
- Choose "Customer + supplier balance" in the "Check credit limit against" field.
- Click on "Update".
After the update, the customer master file shows "Based on: Customer + supplier balance" under "Presently allowed credit", and you can expand "Current balance" to see the customer's transactions and the linked supplier's transactions separately. In the example: customer transactions 3,400.00 and linked supplier transactions (7,400.00), so the current balance is (4,000.00).
What counts in the customer's balance, by option
| Option | What counts in the customer's balance |
|---|---|
| "Customer balance" (the default) | The customer's transactions only: sales invoices, returns, and journal entries. |
| "Customer + supplier balance" | The customer's balance as is, plus the linked supplier's transactions on the same customer account, such as purchase invoices, returns, and payments. |
Changing the Setting for a Group of Customers at Once
Instead of opening each customer, you can change the setting for all the customers linked to suppliers from one page:
- Go to the "Sales" module.
- Open the "Customer data" page.
- Go to "Select columns".
- Enable the "Check credit limit against" and "Linked supplier" columns.
- Click on "Run".
- Filter the "Linked supplier" column to show the customers linked to a supplier.
- Choose "Customer + supplier balance" in the "Check credit limit against" column for each of them.
- Click on "+", then "Save".
Important Things to Know
- The default for every customer is "Customer balance", so nothing changes in the credit limit check until you change the setting yourself.
- The "Customer + supplier balance" option only has an effect when the customer is linked to a supplier on the same account.
- The supplier linked to a customer shows under the "A/R account" field in the customer's data, and in the "Linked supplier" column on the "Customer data" page.
Try It Yourself
Sample data — it doesn't affect any real data. In "Set the customer", pick an option in "Check credit limit against" and press "Update". Then go to "Check the credit limit from a sales order" and open the customer master file to see the balance on the setting you saved.
You May Be Wondering
What counts in the customer's balance when "Customer + supplier balance" is chosen?
What if the customer is not linked to a supplier?
If you encounter any challenges or have questions during these processes, you can contact our technical support team, who are ready to assist you at any time.