If a customer requests to return an item and wants part of their refund in cash while the remaining amount is credited to their account, a Sales Return document will be generated, which automatically creates a related Cash-out document.
If the data is entered incorrectly, it may result in an imbalance in the treasury—either an excess or a shortage. In such cases, you need to edit the Sales Return to correct the associated Cash-out document.
Editing Cash Documents Related to Sales Returns
Go to the Accounting module.
Open the “Cash Out” page.
Select the “Warehouse”.
Search for the cash-out document you want to edit.
Open the related Sales Return (SR) Document.
Click on "Edit".
Make the required edits.
Click "Update".
After completing these steps, the related Cash-out document will be updated automatically, as shown in the following example:
If you encounter any challenges or have any questions during these processes, you can contact our technical support team, which is ready to assist you.