Shipping Manager

9 articles

• Installing the "Shipping Manager" Extension and Setting It Up for the First TimeWhen you sell online and ship with couriers, following each order is split between "Edara", the courier's website and the warehouse, so it's hard to know where every order is. The "Shipping Manager" extension brings this journey into one place: it receives sales orders from "Edara" directly and follows them until they reach the customer, from picking and packing in the warehouse, to handing them over to the courier or your own driver, then tracking the status of every shipment.
• Integrating with the Couriers "Bosta" and "Aramex"Instead of entering every shipment by hand on the courier's website and following it there, you can connect "Shipping Manager" to your "Bosta" or "Aramex" account, or both, so shipments are sent to the courier directly and the status of every shipment comes back to you. This saves your team's time and avoids mistakes from re-typing customers' details and addresses.
• Configuring Order Fulfillment Settings in "Shipping Manager"Every business runs its warehouse differently: some need the courier's AWB before the warehouse starts on an order, while others pack the order first to know its final size and weight before shipping it. That's why "Shipping Manager" lets you choose the fulfillment flow that fits how you work, check items when packing to cut shipping mistakes, and require printing the AWB before any parcel leaves the warehouse.
• Adding Pickers in "Shipping Manager"When more than one person picks orders in your warehouse, each of them needs to see only their own work, without access to the settings or shipments. That's why "Shipping Manager" lets you add pickers by the email of their "Edara" account, so each picker goes straight to their own work and sees nothing else, and can focus on picking and packing.
• Creating a Pick Wave and Picking and Packing Orders in "Shipping Manager"Picking orders one by one means the picker walks the same shelves again and again for the same items. That's why "Shipping Manager" lets you group several orders into one pick wave that lists each item once with its total quantity across all the wave's orders, so the picker collects them from the warehouse in one round and then packs each order on its own. This saves picking time and cuts quantity mistakes.
• Creating and Handing Over Shipments in "Shipping Manager"Once orders are packed, two steps remain before they leave the warehouse: creating a shipment for each order with the courier, and handing it over to the courier. "Shipping Manager" lets you create all of a wave's shipments at once, so every order gets a tracking number without entering it on the courier's website, then record each handover the moment the courier picks it up, so you know exactly what has left the warehouse and what is still waiting.
• Viewing Shipments and Tracking Their Status in "Shipping Manager"Once shipments leave the warehouse, your team needs to know what reached the customers and what got stuck on the way, so they can act before the customer contacts you. "Shipping Manager" shows all your shipments with their status, courier and tracking number, and gathers the ones that need follow-up, such as failed deliveries, in one list.
• Creating an Exchange Shipment in "Shipping Manager"When a customer asks to exchange an item they received, you usually need to send a courier with the replacement, take back the old item, collect the price difference, then record all of that in "Edara". "Shipping Manager" lets you do it with a single exchange shipment created from the delivered shipment: the courier delivers the replacement to the same address, takes back the returned item, and collects the price difference if any.
• Viewing Shipping Analytics and Logs in "Shipping Manager"To know how well your shipping runs, you need clear numbers: how many shipments reached the customers, how many failed, and where your orders are concentrated. "Shipping Manager" shows you total shipments, the delivery rate and failed shipments, broken down by status and city, and from there you open a report of what was handed over to the couriers in each period and by whom, and export or print it.