Viewing Shipping Analytics and Logs in "Shipping Manager"
Last updated: November 11, 2026
To know how well your shipping runs, you need clear numbers: how many shipments reached the customers, how many failed, and where your orders are concentrated. "Shipping Manager" shows you total shipments, the delivery rate and failed shipments, broken down by status and city, and from there you open a report of what was handed over to the couriers in each period and by whom, and export or print it.
When something goes wrong, such as a shipment that failed to be created, you'll find a log of every request and webhook between "Shipping Manager", "Bosta" and "Edara", so you can spot the cause quickly.
Follow the Steps
You follow shipping performance in "Analytics" and the "Handed-over shipments" report, and check "Logs" when something goes wrong:
Viewing the Analytics
- Go to "Analytics".
The page shows:
- Total shipments, Delivered, Delivery rate and Failed.
- Status Breakdown: the number of shipments in each status.
- Shipments per city: the top 10 cities by number of shipments.
The "Handed-over shipments" Report
- In "Analytics", click "Handed-over shipments".
- Choose the period: "Today", "This Week" or "Last Week".
- Click "Export CSV" to download the report, or "Print" to print it.
For each shipment, the report shows when it was handed over, who handed it over, the order, tracking number, customer, city, courier, driver, status and COD.
Reviewing the Logs
- Go to "Settings", then open "Logs".
- Filter the logs by source, direction or outcome.
- Click a log's time to see its "Error", "Request" and "Response".
Note: Logs are kept for 7 days.
Important Things to Know
- "Delivery rate" is the share of delivered shipments out of the total.
- The "Handed-over shipments" report shows the shipments handed over to the couriers in the chosen period.
- The CSV file holds the shipments shown in the report.
- The logs cover shipment creation, "Bosta" webhooks and requests to "Edara".
- Logs are kept for 7 days.
Try It Yourself
Sample data — it doesn't affect any real data. Click "Handed-over shipments" and switch between the periods, and try "Export CSV" and "Print". Then open "Settings" → "Logs", change the filters, and click any log's time.
You May Be Wondering
What does "Delivery rate" show?
How do I find out why a shipment failed to be created?
How long are the logs kept?
If you encounter any challenges or have questions during these processes, you can contact our technical support team, who are ready to assist you at any time.