Viewing Shipments and Tracking Their Status in "Shipping Manager"
Last updated: November 11, 2026
Once shipments leave the warehouse, your team needs to know what reached the customers and what got stuck on the way, so they can act before the customer contacts you. "Shipping Manager" shows all your shipments with their status, courier and tracking number, and gathers the ones that need follow-up, such as failed deliveries, in one list.
The status of "Bosta" and "Aramex" shipments comes from the courier, and you change the status of the shipments delivered by your own drivers yourself, and retry the ones that failed.
Follow the Steps
You follow your shipments from the "Shipments" page, and change a shipment's status or undo its handover when needed:
Viewing the Shipments
- Go to "Shipments".
- Choose "Needs attention" to see the "Pending" and "Failed" shipments, or "All" to see every shipment.
- Click the order number to open the shipment's details.
The shipment's details show the customer, tracking number, courier, "Carrier status", net total and city, along with the driver or failure reason if any, and the items.
Shipment statuses:
- Pending: the shipment is created and not yet assigned to a driver.
- Assigned: the shipment is assigned to a driver.
- In transit: the driver picked it up and is on the way to the customer.
- Delivered: the shipment was delivered to the customer.
- Failed: the delivery attempt failed.
- Returned: the shipment came back.
Changing a Shipment's Status
- Open the shipment and click "Change status".
- Choose the new status, and choose the driver or reason when asked.
- Click "Confirm".
"Shipment moved to" shows with the new status. The statuses you can choose depend on the shipment's current status:
- Assign: assign a "Pending" shipment to a driver.
- Dispatch: mark it as picked up and en route.
- Delivered: the package was delivered successfully.
- Failed: the delivery attempt failed, with the reason.
- Retry: reassign a failed shipment for another attempt.
Undoing a Delivery
If you marked a shipment as "Delivered" by mistake:
- Open the shipment and click "Undo delivery".
- Choose the reason, then click "Confirm".
"Delivery reversed — shipment is back in transit" shows.
Important Things to Know
- "Needs attention" shows only the "Pending" and "Failed" shipments.
- The status of "Bosta" shipments comes from the courier through the webhook.
- Choose the driver when you "Assign" or "Retry" a shipment.
- Choose the failure reason when you mark a shipment as "Failed".
- "Undo delivery" puts the shipment back "In transit".
- From a delivered shipment, you can also create an exchange shipment.
Try It Yourself
Sample data — it doesn't affect any real data. Click any order number to open the shipment, switch between "Needs attention" and "All", and try "Change status" and "Undo delivery".
You May Be Wondering
Why can't I find a shipment in "Needs attention"?
Why doesn't "Change status" show on the shipment?
What happens when I "Retry"?
How do I create an exchange for a delivered shipment?
If you encounter any challenges or have questions during these processes, you can contact our technical support team, who are ready to assist you at any time.