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Configuring Order Fulfillment Settings in "Shipping Manager"

Last updated: November 11, 2026

Every business runs its warehouse differently: some need the courier's AWB before the warehouse starts on an order, while others pack the order first to know its final size and weight before shipping it. That's why "Shipping Manager" lets you choose the fulfillment flow that fits how you work, check items when packing to cut shipping mistakes, and require printing the AWB before any parcel leaves the warehouse.

You also set when goods are issued from stock in "Edara" automatically, so your stock balance matches what actually left.

Follow the Steps

You set up fulfillment in three parts: the fulfillment flow, then packing checks and the AWB, then issuing goods and the payment accounts:

Choosing the Fulfillment Flow

The fulfillment flow is the one way orders move through your warehouse, and only one flow is active at a time:

  • Flow A — Shipment first: you create the shipment and get the courier AWB up front, then pick the shipments into a wave. Best when the courier and AWB are decided before the warehouse touches the order.
  • Flow B — Wave first: you pick orders into a wave straight from the "Orders" page, and the shipment is created when each order is packed, once its final size and weight are known.
  • Go to "Settings".
  • In "Fulfillment flow", choose "Flow A — Shipment first" or "Flow B — Wave first".
  • Click "Save".

The screens and actions of the other flow are hidden, so you only see what belongs to the flow you chose.

Note: You can only change the fulfillment flow while there are no open pick waves, so finish or cancel them first.

Pack Verification and the AWB Stage

  • In "Settings", open "Pack verification".
  • Choose "Scan required" to scan every item against the order before packing it, or "Off" to pack the order with a single click without checking the items.
  • Open "AWB stage".
  • Choose "Print before dispatch" so every parcel must have its AWB printed before it's ready to dispatch, or "Off" so shipments go straight to "Ready to dispatch".
  • Click "Save".

Note: With "Scan required", orders are packed one at a time from their scan screen, so bulk packing is hidden. You can check an item by scanning it, or by searching by SKU, part number or name.

Issuing Goods in "Edara" and Payment Accounts

  • In "Settings", open "Issue goods in Edara" and choose when the matching sales order is issued out of stock.
  • Open "Payment accounts" and pick the account from the "Default cash account" list.
  • Click "Manage" next to "Online payment accounts", select the accounts, then click "Save".
  • Click "Save".

The "Issue goods in Edara" options, which apply to every courier:

  • At handover: goods are issued when the parcel is handed over to the courier, the moment it leaves the warehouse.
  • When packed: goods are issued as soon as the order is packed from the dashboard; packs made on the mobile app don't issue goods.
  • Off: goods are never issued automatically, and you issue them in "Edara" yourself.

Note: If "Edara" refuses, the pack or handover is stopped and the reason is shown.

The "Default cash account" is the account that exchanges record cash on when the original order has no cash account. The "Online payment accounts" reduce cash on delivery for orders paid partly or fully through one of them, and if you select none, the full order total is sent as cash on delivery.

Important Things to Know

  • Only one fulfillment flow is active at a time, and you can't change it while there are open pick waves.
  • "Unsaved changes" shows when you change any setting; click "Save" to apply them or "Revert" to drop them.
  • Bulk packing is hidden while "Scan required" is on.
  • With "Print before dispatch", no parcel leaves the warehouse without its AWB.
  • Issuing goods "When packed" works for packs from the dashboard only, not from the mobile app.
  • Cash on delivery is reduced only for orders paid through the selected online payment accounts.

Try It Yourself

Sample data — it doesn't affect any real data. Switch between the two flows and the other settings sections, and try the "Default cash account" and "Manage" for the online payment accounts, then click "Save" or "Revert".

You May Be Wondering

What's the difference between "Flow A" and "Flow B"?
In "Flow A — Shipment first", you create the shipment before picking the order, then pick the shipments into a wave. In "Flow B — Wave first", you create the wave from the orders directly, and the shipment is created when each order is packed.
Why can't I change the fulfillment flow?
Because there are open pick waves. Finish or cancel them first, then change the flow.
Why did bulk packing disappear?
Because "Pack verification" is set to "Scan required", so orders are packed one at a time from their scan screen.
What happens if "Edara" refuses to issue the goods?
The pack or handover is stopped and the reason is shown.

If you encounter any challenges or have questions during these processes, you can contact our technical support team, who are ready to assist you at any time.

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