Approving Returns and Refunds in the "Amazon Integration"
Last updated: November 12, 2026
When a buyer returns a product on Amazon, Amazon refunds them and the product goes back to its warehouses, but "Edara" doesn't know about it. Unless you record every return yourself, your revenue and stock drift from reality, and refunds where nothing came back slip past you.
With the "Amazon Integration", every return is ready for you with its product, condition and the amount Amazon refunded, so you approve it to become a sales return in "Edara", and sellable and damaged units each go back to their own warehouse.
Follow the Steps
"Returns" gathers what buyers sent back into groups, by what each return needs:
Approving Returns That Are Ready
"Ready to approve" holds the returns whose details are complete, with the order number, the refunded amount and the unit's condition: "Sellable" or "Damaged":
- Open "Returns".
- Check the return under "Ready to approve", then click "Approve" next to it.
- To approve several returns, select them, then click "Approve" under the list.
Approving creates a sales return in "Edara" on the order, at what Amazon refunded the buyer. Sellable units go back to the FBA warehouse, and damaged ones to the damaged returns warehouse.
Note: If a return doesn't need recording, click "Dismiss" next to it instead of approving it.
Waiting Returns and Refunds
Some returns aren't ready to approve yet:
- "Waiting for something": each return says what it waits for, such as "The product isn't linked". Once that's sorted, it moves to "Ready to approve" by itself.
- "Refunded, nothing came back": Amazon refunded the buyer without the product coming back, so you check it, then close it.
- Check what each return under "Waiting for something" is waiting for, and sort it out, such as linking the product from "Products".
- Check the refunded amount under "Refunded, nothing came back", then click "Done".
Every return you decided on shows under "Decided in the last 30 days", with its sales return number or what happened to it.
Returns on Orders From Before the Integration
Returns on orders sold before the integration have no sales order in "Edara", so they show on their own under "On orders from before the extension":
- Filter the returns by "Sellable" or "Damaged" if you want.
- Handle any that matter under "On orders from before the extension" in "Edara" by hand.
- Click "Dismiss all".
Important Things to Know
- Returns are recorded at what Amazon actually refunded, not at the sales price.
- You can change the damaged returns warehouse under "Settings" › "Warehouses".
- No sales return is created until you approve it, even with orders on.
Try It Yourself
Sample data — it doesn't affect any real data. Approve a return under "Ready to approve", then close a refund where nothing came back, and dismiss the returns from before the integration.
You May Be Wondering
At what amount is the sales return recorded in "Edara"?
Where do returned units go in "Edara"?
Why doesn't a return show under "Ready to approve"?
What do I do with a return on an order from before the integration?
If you encounter any challenges or have questions during these processes, you can contact our technical support team, who are ready to assist you at any time.