Syncing Orders and Handling Held Orders in the "Amazon Integration"
Last updated: November 12, 2026
When Amazon orders come in every day, it isn't enough for most of them to reach "Edara": one order stuck on an unlinked product or a missing quantity can mean a late shipment and wrong stock, and it's hard to spot among dozens of orders.
With the "Amazon Integration", Amazon orders become sales orders in "Edara" by themselves, and every order that stopped is gathered in one place with its cause, so you sort it out in a click and know every order got through.
Follow the Steps
"Orders" has two tabs: "Needs attention" for the orders that stopped, and "All orders" for everything the integration read from Amazon. You handle a stopped order according to its cause:
Orders Waiting for a Product Link
If an order has a product that isn't linked to an "Edara" item, it waits under "Need a product link", showing the product's SKU and how many orders are waiting for it:
- Open "Orders", then the "Needs attention" tab.
- Click "Link" next to the product's SKU.
- Search for the "Edara" item by code or name, then click "Link" next to it.
Every order that was waiting for this product goes into "Edara" at once. To link many products in one go, use "Products", as in Linking Amazon Products to "Edara" Items in the "Amazon Integration".
Orders "Edara" Refused
"Edara" may refuse to create the sales order, for example because there isn't enough stock in the warehouse. The order shows under "Edara refused" with "Edara"'s own answer:
- Read the cause next to each order under "Edara refused".
- Fix the cause in "Edara", such as adding the missing quantity to the warehouse.
- Click "Retry all".
Note: Retry only once the cause is fixed; otherwise "Edara" refuses the orders again for the same reason.
Syncing Orders Read Before Orders Were On
Orders the integration read while orders were off stay "Preview, not in Edara". Once orders are on, you choose which of them go into "Edara":
- Open the "All orders" tab.
- Click "Not synced" to show the orders that aren't in "Edara".
- Click "Sync" next to one order, or "Sync all" to send them all in.
The sales order number shows next to every order that went into "Edara".
Important Things to Know
- The integration checks Amazon regularly, and you can click "Check Amazon now" to read new orders right away.
- No sales orders are created while orders are off, so orders show as previews until you switch them on in "Settings".
- Every Amazon order uses the customer, shipping charges item and tax you chose in "Settings".
- Under "Settings" › "Orders", you choose whether your team issues the orders Amazon ships in "Edara", or they're issued automatically.
Try It Yourself
Sample data — it doesn't affect any real data. Link the product the orders are waiting for, then retry the refused orders, and sync the orders that aren't in "Edara" from "All orders".
You May Be Wondering
Why did an order show under "Needs attention"?
Do I retry each refused order on its own?
What happens to Amazon orders that came in before orders were on?
Where do I find the sales order number for an Amazon order?
If you encounter any challenges or have questions during these processes, you can contact our technical support team, who are ready to assist you at any time.