Enforcing serial number entry prevents duplicate item sales in branches, but may block orders coming from the online store where serial numbers are not available.
You can exclude the integration user from this setting while keeping it enforced for in-branch users.
Controlling Enforce Serial Number Entry in Sales Documents
Go to “Settings”.
Open the “Modules settings” page.
The default tab here is “Sales”.
Enable Enforce serial entry for sales order type: “SO” or “SR,” or both, as needed
Select Exception users (such as e-commerce store users).
Click on “Save”.
If you encounter any challenges or have questions during these processes, you can contact our technical support team, who are ready to assist you at any time.