# Creating an Exchange Shipment in "Shipping Manager"

> Source: https://help.getedara.com/en/articles/90000014-creating-an-exchange-shipment-in-shipping-manager · Category: Extensions Store › Shipping Manager · العربية: https://help.getedara.com/ar/articles/90000014-%D8%A5%D9%86%D8%B4%D8%A7%D8%A1-%D8%B4%D8%AD%D9%86%D8%A9-%D8%A7%D8%B3%D8%AA%D8%A8%D8%AF%D8%A7%D9%84-%D9%81%D9%8A-%D8%A5%D8%AF%D8%A7%D8%B1%D8%A9-%D8%A7%D9%84%D8%B4%D8%AD%D9%86

When a customer asks to exchange an item they received, you usually need to send a courier with the replacement, take back the old item, collect the price difference, then record all of that in "Edara". "Shipping Manager" lets you do it with a single exchange shipment created from the delivered shipment: the courier delivers the replacement to the same address, takes back the returned item, and collects the price difference if any.

Creating the shipment also creates a sales order for the new items and a sales return for the returned items in "Edara", so you don't have to record them yourself.

## Follow the Steps

You create the exchange shipment from a shipment that was already delivered to the customer:

### Creating an Exchange Shipment

1. Go to "Shipments" and open the delivered shipment.
2. Click " **Create exchange** ".
3. In "OUT", search for the replacement item by name or SKU, then pick it to add it.
4. In "BACK", select the item coming back from the customer.
5. Choose the "Package size (new)" and "Package size (returned)".
6. Enter the "Cash to collect", or leave it 0 for an even swap.
7. Click " **Create exchange shipment** ".

"Exchange shipment created" shows, and the shipment appears at the top of "Shipments" with the "Exchange" type and the "Pending" status.

> **Note:** Creating the exchange also creates a sales order for the new items and a sales return for the returned items in "Edara". If any step fails, everything is rolled back.

The "Summary" shows the new items, the returned items, and the amount the customer pays on delivery.

## Important Things to Know

- "Create exchange" shows on delivered shipments only.
- The replacement is delivered to the same address as the original shipment.
- Add at least one item going out, and select at least one item coming back.
- "Cash to collect" is the price difference the courier collects from the customer.
- The cash is recorded on the "Default cash account" when the original order has no cash account. (Article: [Configuring Order Fulfillment Settings in "Shipping Manager"](https://help.getedara.com/en/articles/90000009-configuring-order-fulfillment-settings-in-shipping-manager) )

## Try It Yourself

Sample data — it doesn't affect any real data. Click "Create exchange", search for the replacement item and add it, select the item coming back and choose the package sizes, then click "Create exchange shipment".

## You May Be Wondering

**Why doesn't "Create exchange" show on the shipment?**

Because the shipment isn't delivered yet, or it's already an exchange shipment.

**What do I enter in "Cash to collect" if the price is the same?**

Leave it 0, so it's an "Even swap, no collection".

**What is created in "Edara" with the exchange shipment?**

A sales order for the new items and a sales return for the returned items. If any step fails, everything is rolled back.