# Recording Your Screen to Report an Issue

> Source: https://help.getedara.com/en/articles/5249135-recording-your-screen-to-report-an-issue · Category: General › System · Last updated: 2026-09-20 · العربية: https://help.getedara.com/ar/articles/5249135-%D8%AA%D8%B3%D8%AC%D9%8A%D9%84-%D8%A7%D9%84%D8%B4%D8%A7%D8%B4%D8%A9-%D9%84%D9%84%D8%A5%D8%A8%D9%84%D8%A7%D8%BA-%D8%B9%D9%86-%D8%A7%D9%84%D8%B4%D9%83%D9%88%D9%8A-%D8%A7%D9%84%D8%AA%D9%8A-%D8%AA%D9%88%D8%A7%D8%AC%D9%87%D9%83

Screen recording helps clearly demonstrate the issue or inquiry practically, allowing the support team to understand the case and respond faster.

## Recording Your Screen to Report an Issue

1. Open the screen recording link: [https://app.scre.io/](https://app.scre.io/) .
2. Click on “ **Only Screen** ”.
3. Enable “Microphone” to record a voice explanation during the recording.
4. Click on “ **Start recording** ” to begin.
5. Select “Entire Screen”.
6. Click on “ **Share** ”.
7. Go to “Edara” and clearly record the steps or issue you encounter.
8. Once finished, click on “ **Stop** ”.
9. Click on “ **Save** ” to save the record.

![Recording Your Screen to Report an Issue — Click on “Save” to save the record.](https://help.getedara.com/images/general/5249135/01.en.gif)

## Sending the Record to the Support Team

1. Go to “Edara”.
2. Click on the “ **Help** ” icon.
3. Start a new chat with the support team.
4. Send the screen record in the chat and wait for the support team’s response to follow up and resolve the issue.

![Sending the Record to the Support Team — Send the screen record in the chat and wait for the support team’s response to…](https://help.getedara.com/images/general/5249135/02.en.gif)