# Managing Sync Errors When Integrating with “Shopify”

> Source: https://help.getedara.com/en/articles/16283792-managing-sync-errors-when-integrating-with-shopify · Category: Extensions Store › Shopify · Last updated: 2026-08-13 · العربية: https://help.getedara.com/ar/articles/16283792-%D8%A5%D8%AF%D8%A7%D8%B1%D8%A9-%D8%A3%D8%AE%D8%B7%D8%A7%D8%A1-%D8%A7%D9%84%D9%85%D8%B2%D8%A7%D9%85%D9%86%D8%A9-%D8%B9%D9%86%D8%AF-%D8%A7%D9%84%D8%B1%D8%A8%D8%B7-%D9%85%D8%B9-%D8%B4%D9%88%D8%A8%D9%8A%D9%81%D8%A7%D9%8A

When integrating with “Shopify”, you may need to review synchronization errors for orders, customers, or products, especially when multiple errors are associated with the same synchronization process. You can review these errors in an organized way, retry synchronization, or mark errors that require no action as Resolved.

## Managing Sync Errors When Integrating with “Shopify”

[Video: Managing Sync Errors When Integrating with “Shopify”](https://www.youtube.com/watch?v=n8qdPFaMxHw)

1. Go to “System”.
2. Open the “Extensions Store” page.
3. Click on “ **Shopify** ”.
4. Click on “ **⁝** ” next to the required store.
5. Click on “ **Manage** ”.
6. Click on “ **Sync Errors** ”.
7. Sync errors will be displayed, listed by order. Click on any order to view all errors associated with it.
8. Choose the appropriate action:
   - “Resync”: Retries the sync for all errors associated with the order at once.
   - “Mark as Resolved”: Marks errors that require no action and hides them from the error list.
9. Click on “ **Confirm** ”.

![Managing Sync Errors When Integrating with “Shopify” — Click on “Confirm”.](https://help.getedara.com/images/ecommerce/16283792/01.en.gif)

You can also perform the required action by clicking on “**⁝**” next to the order, then selecting “Resync” or “Mark as Resolved”.

![Managing Sync Errors When Integrating with “Shopify” — You can also perform the required action by clicking on “⁝” next to…](https://help.getedara.com/images/ecommerce/16283792/02.en.gif)

> **Notes:**
>
> - You can review product and customer synchronization errors by following the same steps.
> - The error counter displays the number of orders that contain synchronization errors, not the total number of error messages.
> - You can search for an order directly using the search box.

## Frequently asked questions

**Does the error counter show the number of error messages?**

The error counter displays the number of orders that contain synchronization errors, not the total number of error messages.