# Controlling Enforce Serial Number Entry in Sales Documents

> Source: https://help.getedara.com/en/articles/14774239-controlling-enforce-serial-number-entry-in-sales-documents · Category: Settings › Sales · Last updated: 2026-05-04 · العربية: https://help.getedara.com/ar/articles/14774239-%D8%A7%D9%84%D8%AA%D8%AD%D9%83%D9%85-%D9%81%D9%8A-%D8%A5%D9%84%D8%B2%D8%A7%D9%85-%D8%A5%D8%AF%D8%AE%D8%A7%D9%84-%D9%85%D8%B3%D9%84%D8%B3%D9%84-%D8%A7%D9%84%D8%A3%D8%B5%D9%86%D8%A7%D9%81-%D9%81%D9%8A-%D9%85%D8%B3%D8%AA%D9%86%D8%AF%D8%A7%D8%AA-%D8%A7%D9%84%D9%85%D8%A8%D9%8A%D8%B9%D8%A7%D8%AA

Enforcing serial number entry prevents duplicate item sales in branches, but may block orders coming from the online store where serial numbers are not available.

You can exclude the integration user from this setting while keeping it enforced for in-branch users.

## Controlling Enforce Serial Number Entry in Sales Documents

[Video: Controlling Enforce Serial Number Entry in Sales Documents](https://www.youtube.com/watch?v=ZrqXPIfPMpY)

1. Go to “Settings”.
2. Open the “Modules settings” page.

The default tab here is “Sales”.

1. Enable Enforce serial entry for sales order type: “SO” or “SR,” or both, as needed
2. Select Exception users (such as e-commerce store users).
3. Click on “ **Save** ”.

![Controlling Enforce Serial Number Entry in Sales Documents — Click on “Save”.](https://help.getedara.com/images/sales-settings/14774239/01.en.gif)